I am a returning customer
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If you have ANY questions about the operation of this online shop, please e-mail the store owner.
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Delivery & Return
If your order is in stock and available we will aim to dispatch it on the next working day from receipt of your order confirmation. Typically you should expect to receive delivery of your order in 48 hours for items in stock. Our deliveries take place Monday to Friday (excluding bank holidays).
Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery.
For example, items that show 'Estimated shipping date: Next working day' are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation.
For products which are not immediately available from stock, an approximate shipping date is shown alongside product description. If you order a product which is not in stock we will send you the e-mail accepting your order once the product is available and ready for shipping.
You will receive an email when your order is dispatched and if you provided a mobile telephone number you will receive a text message* the night before your order is delivered giving you the option to:
- Select an alternative delivery date.
- Opt for delivery to a nominated neighbour.
- Collect the parcel from your local depot.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and you will get a return address label.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send us an email at firstname.lastname@example.org and you will get a return address label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.